We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Gelsum purchase, we realize there are times that you may need to return a product. If you need to return your product, please review the information below:

• Returns must be made within 10 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• Please email for return request.
• You will be responsible for the return shipping & handling charges, which will not be refunded, unless the product you received was damaged.
• Please make sure to save your tracking number as we are unable to issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.
Only items purchased on may be accepted for a return.

Please contact customer service with any questions by email at

Please Note: Empty containers cannot be accepted for refund.

No exchanges accepted.

If you receive an item that is broken or damaged, you may contact customer service within 10 days of purchase for a replacement. Items will not be replaced after 10 days.

Please email with any further questions or concerns.